Refund & Cancellation Policy
Company: Nexmove Solutions
Effective Date: 29 July 2026
Website: www.nexmovesolutions.in
Email: support@nexmovesolutions.in
1. Overview
This Refund & Cancellation Policy explains the terms governing cancellations and refunds for products and services provided by Nexmove Solutions.
2. Project Cancellation
Clients may request cancellation before work begins. Once a project has commenced, cancellation requests will be evaluated based on the work completed, resources allocated and costs incurred up to the cancellation date.
3. Custom Development
Payments made for custom services including:
- Website Development
- Software Development
- CRM Customisation
- Business Automation
- UI/UX Design
- Custom Web & Mobile Applications
are generally non-refundable once the project work has started.
4. Subscription Services
Monthly or annual subscriptions for CRM, SaaS platforms, maintenance plans or cloud-based services may be cancelled before the next billing cycle.
Payments already made for the current billing period are generally non-refundable unless required under applicable law.
5. Digital Marketing Services
Charges for services including:
- Search Engine Optimization (SEO)
- Social Media Marketing
- Google Ads / PPC Campaigns
- Content Marketing
- Email Marketing
- Graphic Design & Creative Services
are non-refundable once the agreed work has commenced.
6. Domain, Hosting & Third-Party Services
Payments made towards:
- Domain Registration
- SSL Certificates
- Web Hosting
- Cloud Services
- Software Licences
- Third-Party Products & Integrations
are non-refundable as these services are governed by the respective third-party providers.
7. Eligibility for Refunds
Where a refund is approved by Nexmove Solutions, it will generally be processed to the original payment method within a reasonable period, subject to banking and payment provider processing times.
8. Exceptions
Refunds will generally not be issued for:
- Completed project milestones.
- Change of mind after work has commenced.
- Delays caused by the client.
- Failure to provide required information, content or approvals.
- Completed consultations or professional services.